General Terms and Conditions for B2C
General Terms and Conditions for concluding purchase contracts in the online store of MAREK Industrial a.s. on the website www.marek.eu.
Version: GTC-B2C-20260128
Published: 28 January 2026
Effective from: 28 January 2026
These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the contractual relationship between the parties to the purchase contract, where on the one hand there is the company MAREK Industrial a.s., Company ID No.: 26928779, VAT ID No.: CZ26928779, with its registered office at Maříkova 2083/32, 621 00 Brno, registered in the Commercial Register maintained by the Regional Court in Brno, Section B, File No. 4155, as the seller (hereinafter referred to as “marek.eu” or the “Seller”), and on the other hand the buyer (hereinafter referred to as the “Buyer”).
Further information about marek.eu is available on the website www.marek.eu in the “About Us” section.
Delivery Terms
Ordered goods are dispatched via the courier service General Logistics Systems Czech Republic s.r.o. (hereinafter “GLS”). Delivery takes place between 8:00 and 17:00, shipment notification is sent on the day of dispatch, the courier contacts the recipient by phone on the day of delivery, and online tracking is available on the carrier’s website.
International Shipments
International shipments (except to Slovakia) are dispatched only against advance payment. After the amount has been credited to our bank account, the ordered goods will be dispatched at the earliest possible date. Standard international shipments are sent via GLS. Prices are determined according to the valid price list and the weight of the shipment.
Payment Terms
Cash on delivery: You pay the amount directly to the carrier upon receipt of the shipment (the amount corresponds to the invoice).
Advance payment: Payment by bank transfer in advance based on a pro forma invoice sent to you by e-mail. The goods will be dispatched after receipt of payment, if in stock, or at the nearest possible date.
Card payment: The fastest way to pay online. In the ComGate payment gateway interface, you enter your card number, expiry date and CVC code – the three-digit number on the signature strip on the back of your card. All transactions are secured by the 3D Secure standard, so you will likely be asked to enter a numeric code sent to you by your bank via SMS.
Sensitive input data entered into online banking systems are protected by the banks’ payment gateways and do not enter third-party environments. Payment processors only see the transaction information provided by the bank. Personal data necessary for concluding and performing the purchase contract are processed on the legal basis of contract performance pursuant to Article 6(1)(b) of the GDPR.
The purchase contract is archived by the Seller in electronic form for at least 5 years from its conclusion and is not publicly accessible. The Buyer may obtain a copy upon request via the Seller’s e-mail.
I. Introductory Provisions and Definition of Contracting Parties
These General Terms and Conditions (“GTC”) govern the rights and obligations of the contracting parties, namely the Seller MAREK Industrial a.s., with its registered office at Maříkova 2083/32, 621 00 Brno, Company ID No.: 26928779, and the Buyer, who conclude purchase contracts remotely via the website www.marek.eu. Distance contracts are concluded without the physical presence of the parties, by means of electronic communication, namely by sending an order by the Buyer and confirmation of receipt by the Seller.
In its business activities towards consumers, the Seller is supervised by the Czech Trade Inspection Authority with regard to consumer protection and by the Office for Personal Data Protection with regard to personal data protection.
If the Buyer is a natural person acting outside the scope of his/her business activities (a consumer, hereinafter the “consumer-buyer”), the rights and obligations are governed in particular by Section 419 and Part Four, especially Sections 1810 et seq., of Act No. 89/2012 Coll., the Civil Code, as amended.
If the Buyer is an entrepreneur and the contract clearly relates to his/her business activity (hereinafter the “business buyer”), the rights and obligations are governed by Sections 2079 et seq. of the Civil Code.
II. Order, Conclusion of the Purchase Contract and Delivery Conditions
On the basis of the Buyer’s order, the Seller undertakes to procure and deliver the goods specified in the order, and the Buyer undertakes to accept and pay the purchase price published on the website under the conditions set out below.
All goods offered are identified by name, main characteristics and price per unit; unless stated otherwise, catalogue prices are exclusive of VAT. The final price for consumer-buyers is always stated including VAT and all mandatory fees no later than during the ordering process.
The decisive price is the final price confirmed by the Buyer before submitting the order.
Information for consumers pursuant to the “Omnibus” Directive (price transparency, ranking and reviews)
Product ranking. If product sorting is available (e.g., by relevance, popularity, price), the default order may be influenced by parameters such as search query match, availability, price, technical parameters, popularity and novelty. The Buyer may choose another sorting option if available.
Reviews and ratings. If reviews are displayed, the Seller states whether and how it verifies that they originate from buyers who actually purchased or used the product. Reviews not marked as “verified purchase” may not be verified.
Price personalization. The Seller generally does not apply automated decision-making for personalized pricing. If applied, this will be clearly communicated no later than during the ordering process.
Discounts. When discounts are shown, the “previous price” usually means the lowest price in the 30 days prior to the discount, unless legislation provides otherwise.
The Buyer submits an electronic order specifying identification data, goods, price, delivery method and delivery address. By submitting the order, the Buyer confirms having read and accepted these GTC in full.
The contract is concluded when the Seller sends order confirmation to the Buyer.
The Buyer may cancel the order by e-mail before dispatch. Effective cancellation terminates the contract and both parties must return any provided performance.
If delivery is not possible within 30 days, the Seller shall notify the Buyer and request an additional period. If delivery still fails, the Buyer may withdraw and all payments will be refunded without undue delay.
Delivery is made via carrier to the address specified by the Buyer. Shipping costs are charged together with the purchase price and listed in the FAQ section.
Dispatch time is 1–14 business days or according to production confirmation. Longer delays require Buyer approval.
If delivery fails due to the Buyer, the Seller may claim reimbursement of reasonable incurred costs.
Ownership and risk of damage pass to the Buyer upon receipt of the goods.
III. Consumer’s Right of Withdrawal
The consumer-buyer may withdraw from the contract within 14 days of receipt without giving any reason, except for goods customized to the consumer’s request, sealed goods unsealed for hygiene reasons, audio/video recordings or software with broken seal, etc.
Withdrawal must be sent in writing or electronically. Goods must be returned within 14 days. The consumer bears return costs.
The Seller shall refund the purchase price and delivery costs (up to the cheapest offered method) within 14 days after receiving the withdrawal notice, but not before receiving the returned goods or proof of dispatch.
IV. Rights Arising from Defective Performance and Complaints
The Buyer must inspect the goods upon receipt and report defects without undue delay.
The Seller is liable for defects present upon delivery and for defects occurring within 24 months, with presumption of defect within the first 12 months.
Complaints must include delivery date, product name, quantity, defect description and proposed resolution.
The Seller shall decide on complaints within 10 days and settle them within 30 days.
V. Personal Data Protection
The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR).
Data are processed for contract performance, user account management, complaint handling and legal obligations.
Data may be transferred only to processors involved in contract performance (payment providers, carriers, IT providers).
The Buyer has the right to access, rectification, erasure, restriction, objection and data portability.
VI. Applicability of GTC and Subsidiary Legislation
The rights and obligations are governed by the GTC valid at the time of order submission and applicable legislation, especially the Civil Code.
VII. Governing Law, Jurisdiction and Alternative Dispute Resolution
Contracts are governed by Czech law, without prejudice to mandatory consumer protection rules of the consumer’s country of residence.
Disputes shall be resolved by Czech courts.
Out-of-court consumer dispute resolution
The competent ADR body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, www.coi.cz.
Online dispute resolution is available at https://consumer-redress.ec.europa.eu.
In case of discrepancies between Czech and English versions, the Czech version prevails.
Appendix A – Information for the consumer buyer on the right to withdraw from the contract
Right to withdraw from the contract
You have the right to withdraw from the contract without giving any reason within 14 days from the day following the day on which you take delivery of the goods.
However, you are not entitled to withdraw from contracts for the supply of goods that have been modified according to your wishes, as well as goods that have been irreversibly mixed with other goods after delivery. Furthermore, you are not entitled to withdraw from contracts for the supply of goods in sealed packaging which have been removed from the packaging and cannot be returned for hygienic reasons. You are also not entitled to withdraw from contracts for the supply of sound or visual recordings or computer software if their original packaging has been damaged. You are also not entitled to withdraw from contracts for the supply of newspapers, periodicals and magazines.
In order to exercise your right to withdraw from the contract, you must inform the seller, MAREK Industrial a.s., with its registered office at Maříkova 2083/32, 621 00 Brno, Company ID No.: 26928779, tel.: +420 541 420 811, e-mail: info@marek.eu, of your withdrawal from this contract by means of a unilateral legal act (for example by a letter sent through a postal service provider or by e-mail). You may use the attached model withdrawal form, but this is not your obligation.
To comply with the withdrawal period, it is sufficient to send the notice of withdrawal before the expiry of the relevant period.
Consequences of withdrawal from the contract
If you withdraw from this contract, we shall reimburse to you without undue delay, and in any event no later than 14 days from the day on which we received your notice of withdrawal from this contract, all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a method of delivery other than the cheapest standard method of delivery offered by us). For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of goods: You shall send back the goods or hand them over by prior arrangement at the address of the registered office, Maříkova 2083/32, 621 00 Brno, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.
Costs of returning the goods: You shall bear the direct costs of returning the goods.
Liability for diminished value of the returned goods: You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Appendix B – Model withdrawal form for consumer
Complete and send this form only if you wish to withdraw from the contract. The form may be completed and sent electronically; no signature is required.
MAREK Industrial a.s.
Maříkova 2083/32
621 00 Brno
Czech Republic
Tel.: +420 541 420 811
E-mail: info@marek.eu
I hereby notify that I withdraw from the contract for the purchase of the following goods / provision of the following services:
Date of order / Date of receipt:
Order number:
The payment for the order, including delivery if applicable, was made by the following method and I request it to be refunded by the same method (in case of bank transfer, please state your bank account number):
Consumer's full name:
Consumer's address:
E-mail:
Telephone:
In ________________________ , on ________________________
(signature – if sent in paper form)